Return & Exchange Policy
A clear, considered policy designed around the realities of luxury, made-to-order garments.
Eligible items
Unstitched pieces in their original, unused condition may be returned within seven days of delivery. Tags and packaging must be intact.
Non-returnable items
- Stitched, customised, or altered pieces
- Pre-order garments
- Accessories, jewelry, and perfumes
- Sale or final-price pieces
How to start a return
WhatsApp or email our atelier team within seven days of delivery with your order reference. We will guide you through pickup and confirm the refund or exchange path.
Refunds
Approved refunds are issued back to the original payment method, or by bank transfer for Cash on Delivery orders, within 7–10 business days of receipt of the returned item.